SAP CRM

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SAP CRM

SAP Customer Relationship Management (CRM) is a module designed to help businesses manage their interactions with current and potential customers. It offers tools for sales, marketing, and service management, enabling companies to streamline processes, improve customer satisfaction, and drive growth. SAP CRM supports customer engagement through personalized experiences and provides comprehensive analytics for informed decision-making.

Course Highlight

50+ Hours of Intensive Personalized Hands On Training with live environment access. Few of the topics included are financials, enterprise structure, chart of accounts, currency, G/L, interest calculation, bank reconciliation, controlling etc.

Personalized Mentoring

Classroom Training by SME. Individualized attention by dedicated Personal Trainer in state of the art premises

Live Environment Access

Get Live Access to IDE/Servers. Practice your skills and build experience in a Simulated environment

100% Placement Assistance

Get 100% Placement Assistance. 350+ Industry Tie-ups to help you with MNC level opportunities in India and Globally

Course Brief

SAP CRM training starts with Financial Accounting in general, then takes you through various accounts in financial accounts. Further, it gets down to details on each account type. All the details, important concepts and approaches are demonstrated and practiced on ensuring you Best SAP CRM Training. The last section deep dives on controlling and cost concepts

SAP CRM Online & Classroom Training

Details Course Concepts:

Basic ABAP Skills required for SAP-CRM Technical

SAP Overview & SAP Modules
Data Dictionary & Programs
Function Modules
ABAP Objects (Classes & Methods)
Transaction Codes & Message Class

CRM Functional Overview

CRM Basic components & Architecture
Business Partner Master data
Product Master data
Base Customization
Transaction Processing
Activity management
Partner Management and profiles
Organizational Structure management
Action Profiles in CRM
CRM Order Processing

CRM Technical Concepts

One Order Concept
CRM 1 Order Components and Tables
CRM Order Read
CRM Order Maintenance

CRM Enhancement Techniques

EEWB / AET
CRM Event Call backs
Transaction Launcher

CRM 7.0 Web UI Concepts

Overview of User interface
Business Role Concept
L Shape Architecture
Navigation Area
Header Area
Work Area
Work centre
Direct link group
Quick links

WEB UI Framework and Architecture

MVC Architecture
Business Layer (BOL) / Generic Interaction Layer - GenIL

WEB UI Exercises

Standard UI Component Enhancements using BSP Component Workbench
UI Component Creation using BSP Component Workbench

BOL Programming

Generic Interaction Layer(GenIL) Overview
GenIL Object Model
Types of GenIL Objects (Business Objects)
GenIL Object Model Tools
GenIL Model Browser
GenIL BOL Browser
BOL (Business Object Layer) Programming Basics
Working with BOL Entities/Collection
BOL Core Class (CL_CRM_BOL_CORE)
Create, Read and Modify entity
Remove entity, Sorting of entities
Locking entity, Filtering entity
Create related entities
Reading Related entities
BOL (Business Object Layer) Programming (examples)
Reading CRM Order data Using BOL Program
Create/Change/Delete CRM Order data using BOL Program

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Job Prospects

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